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Continue shoppingWelcome to Edmonton Essence. We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.edmontonessence.com or make a purchase.
By using our website or providing us with your personal information, you agree to the practices described in this policy.
This policy is in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws, and the Canadian Anti-Spam Legislation (CASL).
We collect the following types of information:
Personal Identification Information: Name, email address, mailing address, phone number, and payment information when you place an order or create an account.
Order Information: Details about the products you purchase, including order history and transaction details.
Technical Information: IP address, browser type, device information, and usage data collected through cookies and other tracking technologies.
Marketing Information: Preferences and interests as provided through surveys, contests, or marketing communications.
Shopify Data: Our store is hosted on Shopify Inc. Your data is stored through Shopify’s data storage, databases, and the general Shopify application.
Social Media Data: Information provided through social login, messaging, or interaction on platforms connected to our business.
Consent Records: Timestamps and method of consent (e.g., checkbox, opt-in form) are recorded when applicable.
We use the information we collect for the following purposes:
Order Processing: To process and fulfill your orders, including shipping and payment processing.
Account Management: To create and manage your account and provide customer support.
Communication: To communicate with you about your orders, respond to inquiries, and send important updates related to your account or purchases.
Marketing: To send promotional emails, newsletters, and offers that you have agreed to receive. You may opt out of marketing communications at any time.
Improvement of Services: To analyze and improve our website, products, and services based on your feedback and usage patterns.
Fraud Prevention: To detect, investigate, and prevent fraud, security breaches, and abuse.
Legal Compliance: To fulfill legal, regulatory, and tax obligations under Canadian law.
We may share your information in the following circumstances:
Service Providers: With third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering customer service.
Shopify: Your data may be stored and processed through Shopify’s secure servers. Review Shopify’s privacy policy at https://www.shopify.com/legal/privacy.
Analytics & Advertising Partners: We may share non-personally identifiable information with services like Google Analytics, Meta (Facebook), and Klaviyo, to better understand our customers and optimize performance.
Legal Requirements: When required by law or to respond to legal processes, enforce our terms of service, or protect the rights, property, or safety of Edmonton Essence, our customers, or others.
Business Transfers: In connection with any merger, acquisition, or sale of all or a portion of our business.
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.
All transactions are processed through PCI-DSS-compliant gateways.
We implement SSL encryption and data minimization practices to protect your information.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We use cookies and similar technologies to enhance your experience. Cookies are small text files placed on your device to help us remember preferences, track usage, and deliver personalized content.
A cookie banner is available on our website to let you accept, reject, or personalize your preferences.
We may use services like Facebook Pixel, Google Ads, and email marketing platforms for remarketing purposes.
You can control cookie behavior through your browser settings. Disabling cookies may affect your ability to use certain features.
You can also manage ad preferences via Digital Advertising Alliance of Canada.
As a Canadian consumer, you have the right to:
Access and Update: Review and update your personal information through your account or by contacting us directly.
Withdraw Consent: Withdraw your consent for processing at any time, subject to legal or contractual obligations.
Unsubscribe: Opt-out from marketing emails by following the unsubscribe link in the email or contacting us.
Request Deletion: Request deletion of your data unless retention is required by law (e.g., for financial records).
File a Complaint: You may file a complaint with the Office of the Privacy Commissioner of Canada via https://www.priv.gc.ca.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
Any changes will be posted on this page with a new effective date.
Material changes will be communicated via email or clearly indicated on our website.
Your continued use of our website after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests about this Privacy Policy or how your data is handled, please contact us at:
Email: info@edmontonessence.com
