Refund Policy

Refund & Return Policy

Customer-Focused Return Philosophy

At Edmonton Essence, we believe every customer deserves fairness and respect. We stand behind the quality of our products and aim to ensure you're completely satisfied. While all returns are reviewed individually, our goal is simple: to make things right.

Refunds are always applied to the original payment method, unless otherwise agreed.

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How to Request a Return

To initiate a return, please email us at info@edmontonessence.com with the following:

• Your Order Number

• The Item Name

• Your Reason for Return

Our support team will respond within 1–2 business days to guide you through the next steps.

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Return Address (If Approved)

Consignee: Returned (Liu Changxing)
Address: 3rd Floor, No. 2 Freight Elevator, YTO Express Building, Building D,
No. 409 Suxi Avenue, Suxi Avenue, Jinhua City, Yiwu City, Zhejiang Province, China
Mobile: 15105455455
Zip Code: 322000

Important: Returns sent to any other address will not be processed.
Please include your order number or receipt in the package for faster processing.

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Return Window

• Returns accepted within 30 days of purchase

• Returns outside this window may not be accepted

• A return shipping fee may apply, which will be deducted from your refund if unpaid

• Refunds are typically processed within 7–10 business days after receipt

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Return Conditions

To be eligible, items must be:

• Unworn, unused, unwashed

• In their original packaging

Items showing wear, damage, or missing packaging may be rejected.

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Return Costs

We cover return shipping only if:

• You received a defective item

• Item was damaged during shipping

• You received the wrong item

• Your order is incomplete

To qualify, you must notify us within 7 days of delivery and provide photo proof.

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Refunds

• Refunds apply to the item(s) only

• Original shipping fees (e.g. express or international upgrades) are non-refundable unless the return qualifies under the conditions above

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Exchanges

We’re happy to help with exchanges.
To reduce shipping costs and wait times, we may offer a direct replacement (no return required) when appropriate.

Please allow up to 14 days for delivery of the new item.

This method helps reduce packaging waste, emissions, and unnecessary delays.

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Bundle Orders

Items purchased as part of a bundle or set must be returned together.
Partial returns from bundles cannot be processed.

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Non-Returnable Items

The following items are final sale and cannot be refunded:

• Items purchased with discount codes or automatic promotions

• Items marked Final Sale

• Items discounted 40% or more

We recommend double-checking your order before confirming. However, in some cases we may still offer an exchange.

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Self-Service Returns

If eligible, you can use our self-service return portal:

Step 1: Enter your order number and postal code
Step 2: Select your reason for return
Step 3: Choose a refund or exchange

Once approved:

• You'll receive a return shipping link (based on carrier rates)

• A shipping label will be emailed to you

Note: For international returns, we cannot provide prepaid labels.
You must use a tracked, DDP (Delivered Duty Paid) method to ensure customs clearance.

If you choose an exchange, a store credit or gift card will be issued once tracking is confirmed.

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Customs Delays

If your return is held by customs, Edmonton Essence cannot issue a refund or replacement until your package is received and cleared by our warehouse.

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Need Help?

Email: info@edmontonessence.com

Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday & Sunday: 9:00 AM – 2:00 PM (EST)